FAQS
07763875362
thelasermachineco@gmail.com
538 Burnley Rd, Crawshawbooth,
Rossendale BB4 8NE, United Kingdom
Support forum provide
for over 24h, every day.
Frequently Asked Questions
What types of treatments can your laser machines perform?
Our machines are designed for a variety of aesthetic treatments including laser hair removal, skin rejuvenation, pigmentation correction, acne treatment, vascular therapy, and tattoo removal. Each model comes with specific features to suit different treatment needs.
What kind of support do you offer after purchase?
We provide full after-sales support including installation assistance, technical guidance, regular maintenance, and spare parts. Our service team is available 24/7 to assist you.
Do you provide training for using the machines?
Yes, we offer comprehensive certified training programs — both online and on-site — to ensure your staff is fully confident and compliant with safety protocols.
Are your machines suitable for all skin types?
Yes, our laser systems are equipped with adjustable settings and multiple wavelengths, making them safe and effective for all skin tones and types when used correctly.
How can I place an order for a laser machine?
You can place an order directly through our website, speak with a sales representative, or request a personalized quote via our contact form.
Do you offer discounts on bulk or repeat orders?
Yes, we provide special pricing for bulk orders, clinic chains, and returning customers. Contact our sales team for a custom quote.
Can I request a live demo before purchasing?
Absolutely! We offer virtual or in-person demos to help you understand the machine’s features and performance before you buy.
What’s included in the machine price?
Each purchase includes the machine, initial training, user manuals, warranty coverage, and basic starter accessories. Full inclusions are listed on each product page.
Can I return the machine if I’m not satisfied?
We have a clear return and exchange policy in place. Please refer to our Terms & Conditions or speak with our team to learn more.
Do you provide certificates of authenticity or compliance?
Yes. All machines come with proper documentation, including CE certifications and quality assurance reports.
Is there a warranty included with the machines?
Yes, all machines come with a 2-3 years warranty covering manufacturing defects and internal malfunctions. Consumables and user-caused damage are not covered.
Can I cancel my order after it’s placed?
Orders can be canceled within 24 hours of placement. After that, processing begins and cancellation may not be possible.
Are there any usage restrictions or liability disclaimers?
Yes. Our machines must be operated by certified professionals. We are not liable for misuse or non-compliant practices.
Is product training covered under the terms?
Initial training is included with purchase. Any advanced or refresher training may be subject to separate terms.
How is my personal data used?
Your data is used to complete purchases, provide customer service, send updates, and improve your experience with our website and services
Do you share my information with third parties?
We do not sell your information. We only share it with trusted service providers (like payment processors or couriers) strictly for order fulfillment and support.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted gateways. We do not store any credit/debit card details on our servers.
Can I opt out of marketing emails or SMS updates?
Yes, you can unsubscribe from promotional emails or messages at any time using the opt-out link provided in the communication.
Do you use cookies on your website?
Yes, we use cookies to enhance user experience, track website traffic, and offer personalized content. You can control or disable cookies in your browser settings.
